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Frequently asked questions

Use the web personalizer to place your order! Alternatively, you can order through any of our myriad messaging options, including through WhatsApp!

Give your fragrance a unique name, or simply write a personal message to your loved one on whatever occasion you are celebrating.

Tell us the name of your favorite perfume and we can formulate something similar for you. We’ve got in excess of 500 popular brand inspired fragrances and we’re getting new inspirations daily!

It will have the text you tell us to use in the personalizer when ordering. Additional design options will be added soon!

Whatever you put on the bottle label can be put on your box or you can have something different on the box entirely! We will be adding custom design options soon, so stay tuned!

You can either choose to pay through your Credit/Debit Card or through cash on delivery.

We never store anyone’s payment details ourselves! We user PayFort through Zbooni to collect your payment securely. PayFort is used by countless businesses in the region and was used by Souq as well.

As soon as you place an order through the personalizer or through any of our messaging solutions, you’ll have a payment link sent to your inbox and number. Make the payment or choose COD and we’ll have your order processed ASAP.

This is a highly customized and personalized process, so it normally takes between 5 to 7 days to prepare. Why does it take so long? Because your fragrance has to be formulated and matured! Check out our blogs for a read up on how perfumes are made.